How can we help?
Need help with reminders or Apple Health, or have feedback? We're happy to help.
Direct Developer Support
Human responses within 24 hoursEvery email reaches our engineering and design team directly. Click below to open your default mail client with your diagnostic template pre-filled.
Quick Troubleshooting Guides
Daily Reminders Not Firing?
1. Open the iOS Settings app > scroll down to Good Loop.
2. Tap Notifications and verify that Allow Notifications, Banners, and Sounds are enabled.
3. Ensure your device is not currently silencing scheduled alerts via a strict Focus mode or Do Not Disturb.
Apple Health Sync Not Updating Steps?
1. Open the Apple Health app on your iPhone.
2. Tap your profile picture in the top-right > select Apps > tap Good Loop.
3. Verify that Steps and Walking + Running Distance are switched ON.
4. Return to Good Loop and pull down on the Today tab to refresh.
Live Activity / Dynamic Island Timer Missing?
Live Activities require iOS 17.0+. Open iOS Settings > Face ID & Passcode > ensure Live Activities is allowed when locked. Also verify in Settings > Good Loop that Live Activities is permitted.
How to Backup or Transfer Data?
Good Loop data is included in standard encrypted iCloud and Mac/iTunes device backups. To export your raw habit logs manually, go to Good Loop Settings > Export Data to save a portable JSON or CSV copy.
All Questions & Answers
Why do my daily reminders need notification permissions?
Reminders are set up right on your iPhone, so Good Loop needs your permission to send them. If they aren't showing up, open Settings > Notifications > Good Loop and make sure 'Allow Notifications' is turned on.
How does Apple Health sync work?
Tap 'Connect Apple Health' in Settings or on a habit, then allow Good Loop to see your steps, walking distance or sleep. After that, your habits are checked off for you, so there's no manual entry. Your health info stays on your phone and is never sent anywhere.
Where is my data stored? Can anyone see it?
Your data is saved only on your phone. There's no account, no login and no tracking, and nothing is sent to us. If you delete the app, your data is erased too.
Do I have to pay for reminders or other features?
No. Good Loop is free to use. Daily check-ins, reminders, Apple Health sync and focus timers are all included, and reminders will never be locked behind a subscription.
How does Good Loop avoid 'streak anxiety'?
Many habit apps show red warnings and broken streaks when life gets busy. Good Loop doesn't. If you take a break for a few days, you'll get a gentle welcome back, with no broken streaks and no penalty.
Which iPhones are supported?
Good Loop works on iPhones running iOS 17 or later.